Services / 04 · AINew AI, Agents & Automation

Software that does the busywork, so your people do the work.

AI agents and automations designed with the same care as a product: useful, trusted, on-brand, and measured against a number agreed up front.

Start with
A two-week audit
First result
One workflow live in 6 weeks
Then
Monitored and improved monthly

Meanwhile, the internet changed its mind

SearchAsk.

BrowseDelegate.

Hire for itAutomate it.

Customers ask an assistant before they search. Agents compare and buy on their behalf. The busywork inside every company is moving to software. The companies that design for this now will be the ones the assistants recommend.

What an agent actually does

It’s 2am. A customer emails. Nobody is awake.

This is an AI agent: software that reads, decides and acts across the tools you already use, with guardrails you set and a person in the loop when it matters.

  1. 02:14:07Email received: "Do you ship replacement hinges to Rotterdam?"
  2. 02:14:08Classified: spare parts, Netherlands, existing customer
  3. 02:14:09Customer matched; previous order and model found
  4. 02:14:11Stock checked: part in the Leeds warehouse, ships Monday
  5. 02:14:12Reply drafted in your tone of voice, guardrails passed
  6. 02:14:13Sent. Order link included. Summary posted for the team

Six steps. Six seconds. The customer has an answer before you’ve woken up.

Illustrative run · the kind of agent we build

Eight ways in.

Most AI projects fail for design reasons, not technical ones. Nobody trusts the output, the handover to a person is clumsy, and the agent sounds like nobody in particular.

01

AI Readiness Audit

Two weeks inside your operation. We find where the hours leak, rank every opportunity by return, and hand you a roadmap you could build with anyone.

You getA ranked roadmap and a business case per workflow

02

Workflow Automation

The repetitive middle of the business, run by software: intake, routing, quoting, reporting, follow-up. Built on the tools you already pay for.

You getLive automations with a human sign-off where it matters

03

Customer-facing Agents

Support, sales qualification, booking and phone reception, available at 2am and on-brand at every hour. They hand over to a person the moment they should.

You getChat, email and voice agents trained on your knowledge

04

Knowledge Assistants

Your SOPs, contracts, specs and service manuals, answerable in seconds by the people who need them. Private, permissioned, cited back to source.

You getAn internal assistant over your own documents

05

Agent-ready Websites

People now ask ChatGPT, Gemini and Perplexity before they ever search. We make your site legible to them: structured data, llms.txt, crawler policy, and citation tracking.

You getA site that AI assistants can read, cite and recommend

06

Agentic Commerce

Shopping agents now compare and buy on people’s behalf. We get your catalogue, pricing and checkout ready for the new protocols (UCP, ACP, MCP) without giving up the customer relationship.

You getProduct data and checkout that agents can transact with

07

AI Product Design

Interfaces for features that think: trust, uncertainty, latency and the handover to a human, designed as carefully as the happy path.

You getAI features your customers actually trust and use

08

Operate

Models change monthly. We monitor, evaluate and improve every agent we ship, and add the next automation when the business is ready for it.

You getA monthly retainer with a report you can read in five minutes

Start small. Prove it. Then scale what works.

We start with an audit of where the hours actually go, prove one workflow in production, then scale what works. You own everything we build.

  1. Step 1 · 2 weeks · fixed feeAudit

    We map the operation and rank what to automate first. You keep the roadmap whatever you decide next.

  2. Step 2 · 4 to 6 weeksPilot

    One workflow or agent, live in production, measured against the number the audit promised.

  3. Step 3 · MonthlyOperate

    Monitoring, evaluation and the next build. The system gets better every month instead of quietly drifting.

Fixed fee · the roadmap is yours either way
How it goesConsultation → launch · 5 phases · zero surprises
Weeks 1–201

Audit

We interview the team, shadow the work and map every repetitive process. Each opportunity gets an hours-saved estimate and a build cost.

A ranked roadmap and a business case per workflow
Week 302

Design the agent

What it may do alone, what it must ask about, how it sounds and how it hands over. Drawn and agreed before any code.

An agent spec: scope, guardrails, voice, handover
Weeks 3–603

Pilot

One workflow, built on your tools and data, running in production with a person approving its work until the numbers say otherwise.

A live pilot measured against the audit
Weeks 7+04

Scale

Proven workflows earn more autonomy; new ones join the queue in order of return.

The next automations, prioritised by value
Monthly05

Operate

Models change monthly. We monitor accuracy, cost and drift, and keep improving every agent we ship.

A monthly report and a system that keeps improving
Working with usThe fine print, in bold

The part other studios keep vague.

Working with us is deliberately unexciting in all the ways that matter. Here is exactly what you can hold us to.

01

A number up front

Every pilot is measured against the hours or revenue the audit promised.

02

People in the loop

Agents earn autonomy step by step. Nothing customer-facing goes out unchecked until it has earned it.

03

Your data stays yours

Private deployments, permissioned access, no training on your data, and you own every prompt and workflow.

Not sure where your project fits? Book the call. Half an hour, no charge, and we’ll tell you honestly if we’re the right office for it.

Fair questions.

The things people usually ask on the first call. If yours is not here, ask us.

Especially. The audit is written in plain English, and every agent is designed so your team can supervise it without learning to code.

Whichever fits the job and your data rules: OpenAI, Anthropic, Google, or open models hosted privately. We stay model-agnostic so you are never locked in.

The audit is a fixed fee. Pilots are scoped from the audit at a fixed price. Operate is a monthly retainer sized to what is running.

It occasionally will, so we design for it: confidence thresholds, approval on anything risky, full logs and a one-click route to a person.

Who we do it for.

Sectors where we know the buyers, the constraints and the shortcuts. If yours is not listed, the first call costs nothing.

New business · replies within two working days

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